Refund Policy

1. Introduction

At Global Continuity, we strive to provide exceptional makeup services and ensure client satisfaction. This Refund Policy outlines our procedures regarding deposits, cancellations, and refunds for our professional makeup services.

We understand that circumstances may arise that require changes to your booking. This policy is designed to balance the needs of our clients while ensuring the sustainability of our business operations, as we reserve time and resources specifically for your appointment.

2. Booking Deposits

2.1 Deposit Requirements

To secure your booking with Global Continuity, a non-refundable deposit is required as follows:

• Bridal Makeup: 30% of the total service cost
• Special Event Makeup: 30% of the total service cost
• Group Services: 30% of the total service cost
• Makeup Lessons: 50% of the total service cost
• Editorial Makeup: 50% of the total service cost

Your booking is not confirmed until the deposit has been received and you have received a confirmation email from us.

2.2 Deposit Purpose

The deposit serves to:

• Reserve our artists' time exclusively for your appointment
• Cover preparatory work, including consultation time and product allocation
• Secure your date in our calendar, preventing us from accepting other bookings

3. Cancellation and Refund Conditions

3.1 Cancellation by Client

Our refund policy for client cancellations is as follows:

Timeframe	Refund Policy
More than 30 days before appointment	Deposit may be transferred to a new date within 6 months (subject to availability)
14-30 days before appointment	Deposit is non-refundable, but remaining balance will not be charged
Less than 14 days before appointment	Full payment is required (deposit is retained and remaining balance will be charged)

3.2 Rescheduling by Client

Requests to reschedule your appointment are subject to the following terms:

• First rescheduling request more than 30 days before the appointment: No fee (subject to availability)
• Rescheduling 14-30 days before the appointment: 20% rescheduling fee of the total service cost
• Rescheduling less than 14 days before the appointment: Treated as a cancellation (original deposit forfeited) and a new booking with a new deposit is required

All rescheduling is subject to artist availability. We cannot guarantee availability for your new preferred date.

3.3 Cancellation by Global Continuity

In the rare event that we need to cancel your appointment:

• You will receive a full refund of your deposit
• We will make every effort to find a suitable replacement artist of equal skill level
• If we need to cancel due to illness, emergency, or circumstances beyond our control, we will reschedule at your convenience or provide a full refund

4. Special Circumstances for Refunds

4.1 Service Dissatisfaction

If you are not satisfied with our services:

• You must inform the artist immediately during or immediately after the service
• This gives our artist the opportunity to address and rectify any concerns on the spot
• If adjustments cannot resolve the issue, partial refunds may be considered on a case-by-case basis
• Claims made after leaving the appointment or event cannot be considered for refunds

4.2 Medical Emergencies

In cases of serious illness or medical emergencies:

• Cancellations due to documented medical emergencies may be eligible for deposit refunds or transfer to a future date
• Medical documentation may be required
• Each situation will be evaluated individually

4.3 Severe Weather or Natural Disasters

If severe weather conditions or natural disasters prevent the service from taking place:

• We will work with you to reschedule at no additional cost
• If rescheduling is not possible, the deposit may be refunded at our discretion
• This applies only in cases where travel would be unsafe or impossible, not for general inclement weather

5. Refund Process and Timeline

5.1 How to Request a Refund

To request a refund under eligible circumstances:

1. Contact us as soon as possible via email at [email protected]
2. Include your name, booking date, service details, and reason for the refund request
3. Attach any relevant supporting documentation (e.g., medical certificates)
4. Our team will review your request and respond within 3 business days

5.2 Refund Processing Timeline

When a refund is approved:

• Refunds will be processed using the original payment method when possible
• Credit/debit card refunds typically appear within 5-10 business days
• Bank transfers may take 7-14 business days
• PayPal refunds typically process within 3-5 business days

Please note that while we process refunds promptly, the timing of when it appears in your account depends on your financial institution.

6. Changes to Booked Services

6.1 Adding Services

If you wish to add services to your existing booking:

• Requests must be made at least 7 days before your appointment
• Additional services are subject to artist availability and timing constraints
• Payment for additional services is required at the time of modification

6.2 Reducing Services

If you need to reduce the scope of booked services:

• Changes requested more than 14 days before the appointment may receive partial refunds for the reduced services
• Changes requested less than 14 days before the appointment will not be eligible for refunds
• This includes reducing the number of people receiving services in group bookings

7. Trial Appointments

7.1 Bridal Trial Policy

For bridal makeup trials:

• Trials are charged separately from wedding day services
• The full trial fee is due at the time of booking
• Cancellation of trials follows the same policy as regular services (see section 3.1)
• If you book your wedding day services with us following a trial, a portion of your trial fee may be credited toward your wedding day services (details specified in your booking confirmation)

8. Gift Certificates and Prepaid Services

8.1 Gift Certificate Terms

For gift certificates purchased from Global Continuity:

• Gift certificates are non-refundable but are transferable to another person
• Gift certificates are valid for 12 months from the date of purchase
• Expired gift certificates may be extended for a £20 reactivation fee within 3 months of expiration
• Appointments booked using gift certificates are subject to our standard cancellation policy

8.2 Prepaid Service Packages

For prepaid service packages:

• Prepaid packages are non-refundable once the first service has been used
• Unused prepaid packages may be refunded minus a 20% administrative fee within 30 days of purchase
• Prepaid packages expire 12 months from the date of purchase

9. Online Purchases

9.1 Digital Products

For digital products purchased through our website (such as tutorials or guides):

• Due to the instant-access nature of digital products, they are generally non-refundable
• If you experience technical difficulties accessing the content, please contact us for assistance
• In cases where the digital product is substantially not as described, refunds may be considered at our discretion

9.2 Physical Products

For physical products purchased through our website:

• Unopened products in original packaging may be returned within 14 days of receipt
• Return shipping costs are the responsibility of the customer unless the product is defective
• Refunds will be processed within 14 days of receiving the returned items

10. Contact Information

If you have questions about our Refund Policy or need to request a refund, please contact us at:

We aim to respond to all inquiries within 2 business days.